Privacy Policy

Your privacy matters to us. This policy explains how ComboCentral collects, uses, and protects your personal information.

1. Information We Collect

Account data: username, in-game character name, email address, hashed password, avatar, server, and (if provided) your PayPal/Revolut handle for escrow or boost payment purposes. Usage data: IP address, browser type, pages visited, timestamps, and referral source (including referral links). Content data: listing text, images, messages, reviews, bids, event entries, and reports (including any screenshot you attach as evidence) that you submit on the platform. Video trade recordings: if you use the optional Video Trade feature, the call (screen, camera, and audio of both participants) is recorded — see section 4.

2. How We Use Your Data

We use your data to: operate and improve the platform, process trades and escrow transactions, run events and deliver prizes, send important notifications, respond to support requests, review reports and moderate the community (including warnings and the scammer watchlist), detect fraud and abuse, prevent duplicate/abusive referral signups, and comply with legal obligations.

3. Payments

ComboCentral does not process or store card or bank details, and does not use an automated payment processor. Real-money payments (PayPal/Revolut) are sent directly by you to the other party or to the destination shown in-app, and are never handled or held by ComboCentral.

4. Video Trade Recordings

When you start or accept a video trade, the call is recorded as trade evidence. Recordings are stored for a limited period (around 7 days) and then automatically deleted. They are accessible only to staff, and only for investigating a dispute or report — never to the other trader or the public. Do not display sensitive personal or financial information during a call; use the Privacy Pause control while paying.

5. Sharing Your Data

We do not sell your personal data. Limited data is shared with: escrow agents/staff handling a dispute you're party to, and other users only as necessary for a trade you've agreed to (e.g. your in-game character name and server). Where an account is publicly warned or added to the scammer watchlist, the account name, the public reason, and the date are shown publicly to protect the community.

6. Data Retention

We retain account and trade data for as long as your account is active, and for a reasonable period afterward for fraud prevention, dispute records, and legal compliance. Direct messages may be deleted by users or removed automatically after the retention period shown in-app; marketplace/trade conversations may be kept longer as trade records. Video recordings are auto-deleted after their short retention window.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by opening a support ticket. Some data (e.g. records of completed trades, escrow cases, and moderation actions) may be retained even after account deletion where needed for dispute history, fraud prevention, or legal reasons.

8. Security

We use reasonable technical measures (password hashing, session security, rate limiting) to protect your account. No system is 100% secure — please use a strong, unique password and enable two-factor authentication if available.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be noted via a site announcement.

10. Contact

Questions about this Privacy Policy can be raised via a support ticket.